| F.A.Q.'s |
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| So, How Do I Order? |
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Think of our site as similar to getting a custom quote…You receive special pricing from CloseoutPromos.com and use your Order Confirmation Number to communicate this pricing to the supplier. The process is quick and simple:
1/ After you find the product you want to order, fill in the quantity and hit ‘Add to Cart’.
2/ Review your cart and hit ‘Proceed to Checkout’. On the one-page checkout you will fill in your contact information, set your password, enter your PO if you have it and hit ‘Place Order’.
3/ That’s it!! You will receive an Order Confirmation Number that you will include on your regular PO when you send it to the supplier. We will have already forwarded a copy of the confirmation to the supplier, so they will know to look for your Purchase Order.
More questions? We have three ways to help you…
See the rest of our FAQ section
Contact us via e-mail at sales@closeoutpromos.com
Call us directly (Registered Promotional Marketing Companies can get our phone number at www.UPIC.org, UPIC: CLOSEOUT) |
| Do I need to send in a separate PO? |
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Do I need to send in my Company Purchase Order since I just entered the order on CloseoutPromos.com?
Entering your order on CloseoutPromos.com does not replace your PO. You still need to enter your order in Quickbooks, Profitmaker or whatever accounting software that you use and send that to the supplier. Don't forget to enter the Order Confirmation Number from CloseoutPromos.com on your PO to secure the preferred pricing.
The supplier will not hold the product for you until they receive your company PO with the CloseoutPromos confirmation number. |
| What about artwork? |
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So, where does my artwork get sent and where does the product ship from?
Your orders will be processed, decorated and shipped by the original suppliers…just like today. Send your art to the supplier after you send your PO. We provide you a place to find the products, see the inventory and get preferential pricing. All other aspects of the actual order are just like you currently have |
| Do you hold inventory? |
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Do you hold inventory once I place the order on CloseoutPromos.com?
No, because this is closeout merchandise, the suppliers will not hold inventory until they receive your company purchase order. Please be aware that some suppliers even process rush orders ahead of regular orders…even if the regular order came in first! Each supplier sets their own policy. Make sure your customers know that you are doing your best to secure inventory for them, but once it’s gone, it’s gone. |
| How is the supplier notified? |
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How does the supplier know that I ordered something?
We will forward your order confirmation to the appropriate supplier. This will let them know you placed an order through us and confirm your pricing. They will still be waiting to receive your PO and artwork. |
| Is the pricing really any better? |
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Is the pricing really any better, or do I pay more since I’m not going direct?
We have negotiated special pricing with every one of our suppliers so that you will always get the lowest possible price. Closeout products move quickly and we strive to keep our inventory and pricing current every day. If you ever find pricing lower than on our site, let us know and we can often do ever better for you! |
| Who do I pay? |
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This service in completely free to distributors and their customers. You will be invoiced only for the products/setup/decorating etc...and the invoice will come directly from the supplier to you. This part of the process is the same as you’re using today. Your invoice and payment terms will be determined between you and the supplier directly, just like today. |
| Do you guarantee pricing? |
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We have negotiated special pricing with each vendor so you get the lowest price anywhere! If you find any pricing that is out of line, let us know and we will do all we can to rectify it. All our pricing is listed on a (p)…so sometimes the original catalog pricing will look different than what you might have seen in last year’s catalog. We have done this for consistency across all lines. If you have questions, please contact us. Also, for accuracy and consistency, we compare our price to the original price at the identical or closest available quantity breaks. |
| Do you guarantee inventory? |
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We do everything possible to ensure that inventory is accurate on the site. Our site inventory is updated automatically, and we regularly receive updates from the suppliers on any changes that they have in stock. It is possible that inventory counts will be off in the warehouse, or there are a number of reasons why inventory can be slightly off when you get to the end the run. The suppliers work closely with us to try and make it as accurate as possible. |
| Do I have to be a Promotional Marketing Distributor? |
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Do I have to be a registered Promotional Marketing Company?
Only orders from registered ad specialty distributors will be processed through our site and accepted by the suppliers. The first time you place an order you will need to enter your ASI #, PPAI # or UPIC. If you are a end user of promotional products and would like to purchase something from our site, you can contact your local distributor. If you don’t have a distributor, you can e-mail us at sales@closeoutpromos.com and we will refer you to a good company in your area. |
| Can I set up an account now? |
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Can I set up an account before placing an order?
You bet…there is a ‘My Account/Order Status’ button near the top right corner of the site or a ‘Customer Login’ link, also near the top right of the home page. Once you click there, you can hit the ‘Continue’ button under ‘New Customers’. |
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