| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping costs can be provided by the product supplier. Rates will differ based on your location and the class of freight you require. CloseoutPromos.com does not charge any shipping fees. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| What is your return policy? |
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Each supplier has their own return policy.
As a general rule, once you have approved a paper proof or a product proof, decorated products cannot be returned unless they are shipped incorrectly or decorated differently from the approval. |
| When will my order ship? |
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Each item will vary in the delivery timing depending on the supplier, the style of decoration and the approval process. Please see the supplier catalog, web site or call their customer service department to obtain precise shipping details.
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